The Harness Protocol
Operator Support
"We maintain no servers. We don't watch your log. If you are having trouble with your forge, file your diagnostic autopsy below or query the operator protocols."
Average Operator Response Window: UNDER 4 HOURS
I. Operational FAQ
How do I restore my purchases if I switch devices?
Forge is connected natively to Apple and Google Play billing securely via RevenueCat. To restore your Annual Mastery or 90-Day Reset plans, tap the settings cog on your Anvil dashboard, scroll down to Account, and click "Restore Purchases". This query syncs directly with your device's native App Store account status.
Why can't I see my logs on other devices?
Because privacy is our brand, Forge holds a strict **local-only policy**. No databases are synced to external clouds, ensuring nobody (including the operators) can access or read your logs. Your diary remains secure, private, and fully sandboxed on your physical device.
My daily Strike didn't register, how do I recount?
The Strike marks your commitment once per calendar day. If you missed a strike or your calendar timezone shifted, open Settings → Danger Zone and tap "Adjust Timeline" to calibrating your offset.
II. File Diagnostic Ticket
Need technical intervention or billing adjustments? File your inquiry directly to the operators:
Emergency Operator Liaison
Email support coordinates: operators@forgeharness.pro